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Privacy Policy MyTravelHub

MyTravelHub is committed to protecting your privacy including Personal Information that you share with us.  We want you to understand how we protect your privacy when using our site.  Please take a moment to review our privacy policies.  By using our website or the services offered by us, you are consenting to our use of such personal information as you provide to us as described herein.  If you do not consent to our use of your information, please do not use our site and services.  Any questions you have about our Privacy Policy, or the information contained herein can be directed to our Privacy department at: privacy@mytravelhub.com.

Collection of Your Personal Information

Registered Travellers

For us to process bookings for you, we require some information from you, such as your e-mail address, name, home address, telephone number and mobile number. We may also collect demographic information, such as your date of birth and gender.  If you choose to make a booking, we will require your credit card details to confirm your booking when you pay your deposit.

Travel Service Providers

When you sign up as a travel service provider, we collect information from you such as company name, email address, telephone number, mobile number, company website and address.  We may also collect information of a contact person, such as position in the company, name, date of birth, phone number and mobile number.

Use of Your Personal Information

We only use your email address for sending you a confirmation of your bookings or to contact you for any reason directly linked to your booking, information on technical service issues, security announcements or occasionally to inform you of new features on our site. We may also occasionally send you product surveys or promotional mailings to inform you of other products or services available from MyTravelHub and its affiliates.  We do not store credit card details nor do we share customer details with any 3rd parties.

Sharing of Your Personal Information

We are required to send your information to the travel service provider with which you booked travel services so that the travel service provider knows who you are and when you will use its travel services. We give your name, gender, phone number, mobile number, email address, address and the details of your booking. The travel service provider requires this information to accept a confirmed booking from you. All travel service providers on whose behalf we facilitate bookings have agreed to the MyTravelHub terms and conditions and accept this privacy policy.

We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, hosting websites, processing transactions or performing statistical analysis of our services. Those service providers will be permitted to obtain only the personal information they need to deliver the service. They are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose.

We may access or disclose information about you, including the content of your communications, in order to: (a) comply with the law or respond to lawful requests or legal process; (b) protect the rights or property of MyTravelHub or our customers, including the enforcement of our agreements or policies governing your use of the services or (c) act on a good faith belief that such access or disclosure is necessary to protect the personal safety of MyTravelHub employees, customers or the public.  We also may share your information in connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, and in the unlikely event of bankruptcy.

Accessing Your Personal Information

You have the ability to view or change your personal information online. You are required to sign in with your e-mail address and password to help prevent your personal information from being viewed by others.

Security of Your Personal Information

MyTravelHub is committed to protecting the security of your personal information.  We implement security technologies and procedures to help protect your personal information from unauthorised access, use or disclosure.  For example, we limit access to your personal information to employees who we believe reasonably need to access that information.  If a password is used to help protect your accounts and personal information, it is your responsibility to keep your password confidential. Do not share this information with anyone.  If you are sharing a computer with anyone you should always log out before leaving a site or service to protect access to your information from subsequent users.

Changes to This Privacy Statement

We will occasionally update this privacy statement to reflect changes in our services and customer feedback. You are encouraged to periodically review this statement to be informed of how MyTravelHub is protecting your information.

Contacting Us

MyTravelHub welcomes your comments regarding this privacy statement. If you have questions about this statement or believe that we have not adhered to it, please contact us at privacy@mytravelhub.com.